Return Policy

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The Grand View bookstore, located in the Kent Henning Student center, is owned and operated by Grand View University and dollars spent here support Grand View students, faculty and staff.

The Grand View University Bookstore's return policy is as follows:

General Refund Policy

  • Receipt required on all returns.
  • Purchases made on credit card or financial aid accounts will be refunded to the same account.
  • Purchases made by check must allow 10 days for the check to clear before a refund can be made.
  • Clearance merchandise sales are final.
  • All refunds subject to management discretion.

Textbook Refunds

  • The deadline for all textbook returns for refund is the Friday following the first day of your class session.
  • Textbooks must be in purchased condition. Refunds cannot be made for packaged course materials if the shrink wrap seal is broken, damaged, or items are missing. Do not open any packaged course materials until you are certain you will be keeping them.
  • Syllabi and unsealed custom course packs are non-returnable. Sealed custom course packs are returnable but must be in original seal in order to be refunded.
  • Defective books and disks will be replaced or refunded at management discretion.
  • Textbooks purchased with a check will require a 10-day waiting period for the check to clear before a refund is given. However, the textbook must be brought in by the above return date to authorize the return.

Non-Textbook Refunds

  • Computer software is non-returnable after one week or if opened unless otherwise specified.
  • All other merchandise not listed above is returnable within 60 days of purchase if in original condition with receipt. 

Abbandoned Orders

  • Any on-account orders not picked up in the store within 30 days of order completion will be subject to a $10 re-stocking fee, billable to the associated student account.